Tel:07470311592
" A brilliant day out. A great way to explore Bristol and Bath in the sunshine."  Toby, Bristol, 2015

faqs                                  TEL; 07470 311 592

These are common questions about hiring a tandem bike from us. Being web-based, we offer  5 collection points around Bristol city centre. Book your tandem bike in advance and we will meet you at your chosen hub. It's simple. Happy cycling !
 What do I need to wear?
It’s important that you feel comfortable; layers and waterproof clothing are especially useful. It is advisable to wear bright, highly visible clothing that is not loose enough to catch on the bikes moving parts. We can provide high-visibility tabards on request. WE RECOMMEND THAT YOU WEAR A HELMET.

  • Do you hire helmets?

We recommend that you wear a helmet. Please bring your own, if possible. We do have a limited number available if you do not have access to one. Let us know, when you make your booking, if you would like a helmet, which we provide free of charge.
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  • Where do I pick up the tandem?
 Contact Bristol Tandem Hire by email or phone, and choose which of our collection points is most suitable for you and your tandem riding partner.

We have 4 pick up and drop off central locations chosen for their ease of access to cycle-paths away from traffic.

 1. The Green Shed, (Next to the Steam Crane)     BS1 4RN,Princes Wharf , Harbourside
   
 2. The Lodge, Victoria Park, BS3 4QF

 3. Temple Meads Railway Station.

 4. Queen Square, B.S.1 
   
  5. Gardiner Haskins, Straight Street, BS2 0JP.

  We offer a delivery service up to a 15mile radius from  Queen Square, Bristol. There is a charge for this service.
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  • How fit do I have to be?

Riding a tandem is no more tiring than riding a solo bike, and, as on a solo bike, you can ride to suit your fitness level. You will find that cycling on a tandem is a good way of balancing out peoples differing fitness levels, confidence and abilities.

  • Do I need to book /pay in advance?

 In order to reserve your tandem bike hire we take a £10 reservation deposit. This is deducted from the final hire fee which we take the day before the hire starts *
Please fill out our enquiry form on the ‘contact us’ page or telephone 07470 311592 .

A security/damage deposit is always required plus proof of  identity. This will be returned when the tandem and equipment is safely returned undamaged.

*Group and weekend/week bookings should be paid 7 days before the agreed hire date.

  • How do I pay?
We  take debit and credit cards via Pay Pal. We also take cheques and cash.


  • What security is required?

In addition to the  security/damage deposit, we will need to see either your current passport or UK driving licence. A recent utility bill with the corresponding address is required for proof of identity.

  •  What is the height and weight range for the tandem?

Any combination of adults and children, within  the size and weight recommendations, will work perfectly. These are Front rider: 5’2 – 6’ 5”Rear rider: 4’ – 6’ Weight limit total…170.kg -26 stone. Within this limitation, we recommend that the front rider should not exceed 100kg and the rear, 80kg

  • Do you hire child seats?

Yes . We need to know if you require a child seat at the time of booking, Our child seat is suitable for babies/children, approx. 9 months up to 5 years.

Children, (upto 15 years) should wear helmets.

We will fit a smaller saddle and crank shorteners if required, with advance notice.

  • Do your cycle routes go on roads?

Bristol and Bath are exciting, bustling cities. We endeavour to cycle on routes away from traffic as much as possible. However, there can be sections on quiet roads on certain routes. These have been VERY carefully chosen, are  away from heavy traffic and draw on our knowledge of the area from a cycling perspective. Importantly, our routes feature our favourite cycling friendly pubs and cafes.

  • Can I take the tandem abroad?
We have to restrict out tandem hire to the U.K, Northern Ireland, the Channel Islands, the Isle of Man and the Republic of Ireland.

  • What happens if I get a puncture?

Our hire package includes a basic repair kit and pump. We will try and help where we can.  

  • What if I need to cancel?

If you make an advance booking, you are able to cancel or amend  this online (using the enquiry form) or by phone up to 7 days from the pick -up date. There is a £4 cancellation fee. If you cancel within 7days and up to 24 hours of the pick-up date you will receive 75% refund of the hire fee. No fee will be returned if cancelled within 24 hours from the date of hire . However, bookings can be rescheduled ( up to 6months )  without incurring a fee so long as we have 24 hours notice from the original hire date.  
The security deposit is immediately returned on the safe and undamaged return of the tandem and all equipment hired from Bristol Tandem Hire. 

  • Do you hire other types of bikes?

Yes. We have 1 folding bike, in case there is  an odd number in your group.

  • Who goes on the front?

The front rider ( Captain/Pilot) is usually the heavier/ taller of the two. The person on the back (Stoker) is smaller or lighter. It's a question of balance.

  • What about locks and lights?

As part of your hire package we provide locks and lights. It is important that you lock your tandem to an immovable fixed point. PLEASE DO NOT LEAVE THE TANDEM OUTSIDE OVERNIGHT EVEN IF LOCKED. Also, remember to remove the lights if your tandem is left unsupervised.

  •  Do you hire bags?

Yes, we have panniers and some baskets to use with our tandems. This is the most comfortable way to carry gear.
  •  Do you provide picnics?

Yes. You can pre - order a hamper. This is in addition to the hire of your tandem.  The hamper basket is carried on the rear of the tandem. Inside is a range of tasty goodies, savoury and sweet, sourced from our favourite  local, independent traders to give you a flavour of the West Country... ·

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